Returns / refunds are are at the discretion of Canadian 4 Season Turf. Shipping cost is non refundable. 

Canadian 4 Season Synthetic Turf (manufactured by X-Grass) warrants that for eight (8) years from the date of synthetic turf installation, the turf, when installed and maintained as recommended by the manufacturer, will retain at least 50% of its pile fiber. If any area or portion of the turf substantially changes, as distinguished from a change in texture, or if pile heights decrease 50% or more within eight years after its initial installation, Canadian 4 Season Synthetic Turf will have all such areas or portions replaced with new turf of equivalent quality, excluding installation costs. Canadian 4 Season Synthetic Turf also warrants that at the time of the initial turf installation, the synthetic turf will be free of manufacturing defects. Slight color changes will occur over the lifetime of this carpet and is not considered an issue.